Return & Exchange Policy

Return & Exchange Policy
• No cash refunds.
• You can request an exchange by sending us an email at info@hnz.com.pk along with your Order ID.
• Customer will bear courier charges when he/she will dispatch parcel for exchange from courier to us. (No refund will available) 
• For customers who opt for online exchange process, will have to bear courier charges (650 Rs) for exchange.
• Product (s) can also be exchanged within 02 days from the date of purchase.
• In case of an exchange, the customer will have to pay any difference in rates in advance or at the time of delivery.
• Please note that the product must be unused and unaltered with the packaging and label intact along with the purchase receipt.
• Products purchased on sale or during promotions cannot be exchanged, returned or refunded.
• Due to the differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
• Exchange or refund of any product(s) will take place, if the product(s) received has any manufacturing defect.
• We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where the product is out of stock or has a manufacturing defect.
• If any product purchased at full price goes on sale it will be exchanged at the marked down price.

Refunds may be allowed in cases where the product is out of stock or has a manufacturing defect.

WHEN WILL IT BE PROCESSED?

We aim to process all returns within 5-7 working days of receipt. (After it has been verified)

During busy periods please allow up to 14 working days for your return to be processed.