Return & Exchange Policy

  • We have a No Refund / No Cash Refund policy.
  • Exchange or replacement is available only in case of a manufacturing defect, wrong product, wrong color/design, or missing item sent by HNZ.
  • Exchange requests must be made within 2 days of receiving the parcel. Please contact us with your Order ID and details of the issue.
  • The product must be unused, unwashed and unaltered, with its original packaging and tags/labels intact.
  • Sale, promotional, and customized/made-to-order products cannot be returned or exchanged.
  • The customer will bear the courier charges for sending an item back for exchange. For our online exchange process, Rs. 650 exchange charges will apply.
  • Any price difference for an exchanged product must be paid by the customer.
  • Slight variations in color, shade or texture due to screen settings, lighting, photography, or fabric lots do not qualify for exchange.
  • For missing, damaged, or incorrect items, an unboxing video may be required to verify the claim.
  • Approved exchanges/replacements are generally processed within 5–7 working days after the returned parcel is received and verified. During busy periods, processing may take up to 14 working days.