Shipping Details

  • Free Shipping is available on all orders above Rs. 10,000.
  • A Rs. 230 delivery charge applies to orders below Rs. 10,000.
  • All orders are confirmed via WhatsApp/call before processing.
  • Most of our products are made to order, including customized sizes, colors, and designs. Therefore, they are not necessarily ready for immediate dispatch.
  • Ready-to-dispatch items ordered before 12:00 PM (Pakistan Standard Time) may be dispatched the same day via our registered courier service. Orders received after 12:00 PM will be dispatched on the next working day.
  • Orders received on Sundays and Pakistan's national holidays will be processed on the next working day.
  • Standard delivery time is approximately 6–7 working days after dispatch. During busy shopping seasons, sales, weather conditions, or unforeseen courier delays, delivery may take up to 10 working days.
  • For customized orders and selected high-value items, up to 50% advance payment may be required before production.
  • For luxury/Fancy duvet sets, 50% advance payment is required before production.
  • Orders above Rs. 25,000 may require advance payment. Our team will contact you after order confirmation with the payment details and delivery arrangements.
  • If a customer's previous order was returned or refused, any subsequent order placed by the same customer will require advance payment before the order is processed.
  • Orders weighing more than 10 KG will be charged Rs. 50 per additional KG.
  • Delivery is available across Pakistan through our registered courier service.
  • Once an order has been dispatched, the courier may contact the customer for delivery. Customers are requested to remain available and provide a complete and accurate delivery address and contact number.
  • If a parcel is refused or remains undelivered and is returned to HNZ, additional charges may apply for re-dispatching the parcel.